Thirty-five people in Arizona who lost money through crypto ATM scams have received full refunds totaling $171,332, according to Attorney General Kris Mayes. The recoveries were made through a state refund process tied to a law that took effect on Sept. 26, 2025.
The statute requires crypto kiosk operators to fully reimburse certain fraudulently induced transactions, including fees, but only in defined cases. The protection applies to customers who had been using a particular operator for fewer than 10 days and who report the matter within the deadlines set by law.
Refunds tied to narrow eligibility rules
Arizona’s law gives a mandatory full-refund right only to what it defines as a new customer: someone who has been a customer of that kiosk operator for less than 10 days. The refund obligation covers transactions that were fraudulently induced, and it includes fees charged in the transaction.
To qualify, a victim must notify the kiosk business and either law enforcement or the attorney general within 30 days of the transaction. The claimant must also provide an official report confirming that the payment was the result of fraud.
How the claims process works
State guidance directs victims to preserve receipts, gather supporting evidence, and keep records of contacts with customer service. The 30-day filing period begins on the date of the transaction, making documentation especially important for anyone seeking a statutory refund.
Useful records can include the transaction date, time, location, amount sent, and a description of how the scam unfolded. The process is structured around proving both the timing of the report and the fraudulent inducement behind the transfer.
Arizona complaints reflect a broader problem
The FBI recorded 460 Arizona complaints involving crypto kiosks in 2025, with adjusted losses of $14.53 million. Nationally, the bureau logged 13,460 kiosk-related complaints and losses of more than $388.98 million.
The source article said people aged 50 and older accounted for a large share of those losses. The figures underscore that the Arizona refunds, while significant for the affected victims, address only a portion of the wider damage linked to crypto ATM scams.
Common warning signs and the next step
Reported red flags include unsolicited contact, demands to pay in cryptocurrency, false claims of account emergencies, and QR codes supplied by strangers. Consumers are also warned to verify websites, be skeptical of guaranteed returns, and protect private keys.
For Arizona residents who believe they were tricked into using a crypto ATM, the next confirmed step under the law is to act within 30 days: alert the kiosk operator and either local police or the attorney general, then submit the documentation needed to support the claim.
Source: news.bitcoin.com